Cleaners Se1 Terms and Conditions
These Terms and Conditions set out the basis on which Cleaners Se1 provides domestic and commercial cleaning services in the United Kingdom. By making a booking, confirming an appointment, or allowing our team to commence work, you agree to these terms. Please read them carefully before using our services. They are designed to explain how the service is arranged, what is included, how payments are handled, and the responsibilities of both the customer and the service provider.
For the purposes of these terms, references to “we,” “us,” and “our” mean Cleaners Se1, and references to “you” or “the customer” mean the person or business booking the service. These terms apply to all standard and specialist cleaning bookings unless we agree otherwise in writing. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply in full.
Our service is intended to be professional, reliable, and clearly defined from the outset. We aim to deliver a consistent cleaning experience by agreeing the scope, schedule, and price before work begins. Because every property and instruction is different, certain tasks may be excluded unless specifically included in the booking confirmation. Any variation to the agreed service should be documented so that both sides understand the revised arrangement.
Booking Process
Bookings may be made through the channels made available by us from time to time. A booking becomes valid only when we have confirmed the date, approximate start time, service type, and any special instructions. We may request additional information before accepting a booking, such as property size, access arrangements, parking limitations, pets, or known cleaning challenges. This helps us allocate the appropriate time, staff, and equipment.
It is your responsibility to ensure that the information provided at the time of booking is accurate and complete. If any material detail changes before the scheduled visit, you must inform us as soon as reasonably possible. Changes to property condition, access, or required tasks may affect the duration of the service and the final cost. We reserve the right to amend the booking details or decline the service if the actual requirements differ materially from those originally disclosed.
Where a quotation is provided, it will normally be based on the information supplied by you and any inspection we have carried out. Quotations are usually valid for a limited period and may be revised if the scope of work changes. A quotation does not represent a fixed price unless expressly stated in writing. We may also refuse or cancel a booking if we consider that the requested work is unsafe, unlawful, unsuitable, or beyond the reasonable scope of our service.
Access and readiness are your responsibility on the day of service. You must ensure that we can enter the premises at the agreed time and that the area to be cleaned is reasonably accessible. If keys, codes, alarm instructions, or other access arrangements are required, they must be provided in advance. We are not liable for delays caused by incorrect access details, locked premises, unavailable entry, or failure to secure pets or occupants.
If the property is not ready for cleaning when our team arrives, or if the premises are significantly more cluttered or occupied than described, we may need to reduce the scope of work, reschedule, or apply an additional charge. This may also apply if we are asked to complete tasks not included in the original booking. Any extra services must be agreed before being carried out, where reasonably practicable.
We will use reasonable care to complete the cleaning service in accordance with the agreed booking. However, you acknowledge that some outcomes may depend on the condition of the property, the age of materials, existing stains, previous maintenance, and available time. Cleaning does not guarantee restoration to a “new” condition or the removal of every mark, odour, or defect. Where specialist treatment is needed, we may recommend an alternative service or refuse to proceed with an unsuitable task.
Payments and Charges
Prices will be communicated before or at the time of booking where possible. Charges may be based on an hourly rate, fixed fee, or bespoke quotation, depending on the nature of the work. Unless otherwise agreed, all prices are stated in pounds sterling and may be subject to VAT where applicable. We reserve the right to update prices at any time, but any confirmed booking will be charged according to the rate agreed at the time of acceptance.
Payment terms may vary depending on the service type. For standard domestic cleaning, payment is typically due on completion of the visit unless another arrangement has been agreed in writing. For larger, specialised, or one-off jobs, we may request a deposit or full advance payment. If a deposit is required, the booking may not be secured until it has been received. Failure to pay any required deposit or prepayment by the stated deadline may result in cancellation of the booking.
You agree to pay all undisputed amounts promptly and in full. If payment is made by bank transfer, card, direct debit, or another approved method, any processing delays or bank charges are your responsibility unless caused by our error. We may suspend services, withhold future bookings, or recover reasonable debt collection costs if payment is overdue. Any invoice queries should be raised without delay so that we can review them promptly.
If additional work is requested during the visit, we may charge for it separately, either at our standard rate or at another rate agreed with you at the time. Where the cleaning takes longer than anticipated because of inaccurate information, heavy soiling, obstruction, or lack of access, additional charges may apply. We will try to notify you before incurring extra costs, but in urgent or time-sensitive situations we may proceed where necessary to complete the service safely and effectively.
Discounts, promotional offers, or package prices are offered at our discretion and may be withdrawn or changed without notice. Unless expressly stated otherwise, they cannot be combined with other promotions. Credit notes, refunds, or partial refunds will only be issued where required by law or where we agree that a charge has been made in error or the service has not been delivered as promised. Any refund will normally exclude work already completed in good faith.
Where a recurring service is arranged, the payment schedule will be as agreed at the outset. Missed payments may lead to suspension or termination of the arrangement. We may also revise the cost of recurring services on reasonable notice if the property size, frequency, cleaning standard, or task list changes materially. Continued use of the service after notice of a price change will be taken as acceptance of the revised terms.
Cancellations, Rescheduling, and Non-Attendance
You may cancel or reschedule a booking by giving us reasonable notice. Unless otherwise agreed, cancellations made with less than the minimum notice period stated at the time of booking may incur a cancellation fee to cover lost time and resources. If our team has already travelled to the property or commenced preparation, we may charge the full or partial booking fee depending on the circumstances and the amount of work lost.
We also reserve the right to cancel or rearrange a booking due to staff illness, unsafe conditions, extreme weather, equipment failure, or events outside our reasonable control. If we cancel, we will aim to offer an alternative appointment or refund any prepayment for the cancelled visit, subject to any non-recoverable costs already incurred with your agreement. We will not be responsible for indirect losses arising from such cancellation, except where the law requires otherwise.
If you fail to provide access, are unavailable at the agreed time, or do not give us the information needed to carry out the service, the booking may be treated as a late cancellation or a non-attendance. In such cases, the full charge or a reasonable portion of it may remain payable. We may also terminate the visit if conditions are unsafe, abusive, or otherwise unsuitable for our staff to continue.
Liability and Service Limitations
We will exercise reasonable skill and care in delivering our cleaning services. However, to the fullest extent permitted by law, we are not liable for losses arising from pre-existing damage, hidden defects, wear and tear, faulty fixtures, unstable fittings, or items that are not fit for normal cleaning use. You are responsible for informing us of any fragile, valuable, antique, or delicate items that require special handling or exclusion from the service.
Where damage is caused directly by our negligence, we will assess the circumstances and may arrange repair, replacement, or compensation up to the value of the affected item or the relevant part of the service, subject to evidence and reasonable verification. We will not be responsible for indirect or consequential losses, loss of profits, or loss of business unless such liability cannot be excluded under applicable law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be limited.
You must remove or protect items of special value before the service begins if they are susceptible to damage, loss, or misplacement. We are not responsible for jewellery, cash, documents, collectibles, or similar items left in open or accessible areas unless loss results directly from our proven negligence. If you ask us to move objects, we will do so with reasonable care, but we are not liable for damage caused by hidden instability or unsuitable placement of items.
Waste Regulations and Property Standards
Our cleaning services may produce waste such as packaging, disposable cloths, vacuum contents, and removed debris. We will handle waste in a lawful and environmentally responsible manner. Unless otherwise agreed, we are not a waste collection or disposal contractor and will only dispose of limited cleaning waste generated directly during the service, provided that disposal is lawful and practical. Large volumes of waste, hazardous materials, sharps, or specialist waste are excluded unless expressly agreed and properly arranged.
You must ensure that any waste presented for removal is safe to handle and does not contain prohibited or hazardous substances. This includes, without limitation, asbestos, medical waste, chemicals, paint, solvents, bodily fluids, sharps, or other regulated materials. If we discover such materials, we may stop work immediately and may charge for time already spent. We may also report unsafe or illegal waste conditions where necessary to comply with legal obligations.
We expect the property to comply with basic health and safety requirements. If the environment contains unsafe floors, exposed wiring, vermin infestation, dangerous substances, or other hazards, we may refuse to enter certain areas or may withdraw from the job entirely. In those circumstances, any cancellation or additional cost resulting from the unsafe condition may be charged to you where permitted by law. We are not responsible for pre-existing sanitation or compliance issues in the premises.
Customer Responsibilities
To enable us to perform the service properly, you must ensure the premises are in a condition that allows reasonable access to the areas to be cleaned. You should secure pets, disclose any alarms or entry systems, and remove items that you do not want handled. You must also tell us about any special risks, including weak surfaces, loose fittings, or surfaces requiring non-standard products. Failure to provide this information may affect the outcome of the cleaning or increase the risk of damage.
You are responsible for ensuring that all cleaning products, methods, and instructions we use are suitable for the property and for any stated sensitivities. If you ask us to use your own products or equipment, you do so at your own risk unless we agree otherwise. We accept no responsibility for reduced performance, stains, surface damage, or other issues caused by unsuitable products supplied by the customer, except where we have acted negligently in using them.
Any complaint about the service should be raised as soon as reasonably possible after completion so that we can investigate. Where appropriate, we may ask for photographs, access to the property, or further details. If we agree that a service issue has occurred, our remedy may include re-cleaning, partial refund, or another reasonable solution. Raising a complaint does not automatically entitle you to cancel payment for work already completed unless required by law.
General Legal Provisions
We may update these Terms and Conditions from time to time to reflect changes in our services, pricing, business operations, or legal requirements. The version in force at the time of your booking will apply to that booking unless a later version is expressly agreed. If we do not enforce a right or provision at any time, that does not mean we have waived it for the future.
Nothing in these terms creates a partnership, employment relationship, or agency relationship between us and the customer. You may not transfer your rights or obligations under these terms without our written consent. We may assign or subcontract parts of the service where appropriate, provided that this does not materially reduce the standard of service agreed with you.
These terms are intended to be interpreted in a practical and commercially reasonable way. Any headings are included for convenience only and do not affect interpretation. If there is any inconsistency between these terms and a written booking confirmation, the written confirmation will take priority only to the extent of the inconsistency.
Governing Law
The contract between you and Cleaners Se1 is governed by the laws of England and Wales. Any dispute or claim arising from or in connection with these Terms and Conditions, the booking, or the provision of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer law provides otherwise.
By confirming a booking, you acknowledge that you have read, understood, and accepted these terms. We recommend retaining a copy for your records. If you do not agree to any part of these terms, you should not proceed with a booking or allow the service to begin. Continued use of the service after any update to these terms will be treated as acceptance of the updated version.
