Terms and Conditions for Cleaners SE1

These Terms and Conditions set out the basis on which Cleaners SE1 provides domestic and commercial cleaning services. By making a booking, the customer agrees to these terms, which are designed to create a clear and fair arrangement for both sides. The purpose of this page is to explain how a booking is made, how payment works, when a cancellation may apply, what limits exist on liability, and how waste and disposal obligations are handled under applicable UK requirements.

Throughout these terms, references to we, us, and our mean the cleaning service provider, while you and your refer to the customer. These terms apply to all standard cleaning appointments, one-off cleans, end of tenancy cleans, and related cleaning services offered by SE1 cleaners. If a separate written agreement has been issued for a particular job, that agreement will take precedence where it clearly differs from these terms.

By placing a booking, you confirm that you are at least 18 years old and legally able to enter into a contract. You also confirm that any information supplied to us in relation to your property, the condition of the premises, access arrangements, or special requirements is accurate and complete. We may rely on that information when setting the price, arranging the team, and selecting suitable cleaning methods or materials.

Booking Process

Bookings with Cleaners SE1 are normally made by requesting a quote, choosing a service type, and confirming an available date and time. A booking is not guaranteed until we have accepted it and, where required, received any deposit or advance payment. We may ask for photographs, property details, or a description of the cleaning tasks so that we can provide a realistic estimate and allocate sufficient time for the job.

You are responsible for ensuring that the service requested is suitable for your property and for the condition that exists on the day of cleaning. If the service chosen does not match the actual scope of work required, we may revise the price, adjust the duration, or decline to carry out work that falls outside the booked specification. Any changes to the original booking should be agreed in advance wherever possible.

We reserve the right to refuse or cancel a booking where access cannot be arranged, where the premises are unsafe, where there is a risk to staff, or where the requested service would be unlawful or inappropriate. For example, if a property contains severe contamination, hazardous materials, or other conditions requiring specialist treatment, we may recommend a more suitable provider. This does not constitute a failure of service; it is a practical and safety-based limitation on what standard cleaners in SE1 can reasonably provide.

Service Standards and Customer Responsibilities

Our team will use reasonable skill and care when carrying out cleaning services. The exact result may depend on the age of surfaces, the nature of stains, prior maintenance, the materials involved, and the time available. Some marks, discolouration, limescale, ingrained dirt, or odours may not be fully removable by normal cleaning methods. We do not promise restoration of items to a new condition unless this is expressly stated in writing.

You must provide reasonable access to the property and ensure that water, electricity, heating, and other necessary utilities are available unless we have agreed otherwise. Where a property is occupied, pets should be secured, and fragile or valuable items should be removed or protected before the appointment starts. If our team must spend time waiting, rearranging items, or overcoming avoidable access issues, we may charge for the additional time.

You should also inform us in advance of any known risks, including contamination, mould, bodily fluids, infestations, sharp objects, or other conditions that may affect health and safety. If such conditions are discovered during the visit, we may pause or stop work immediately. In those circumstances, any further attendance will depend on a reassessment of the site and may require an updated quote or specialist treatment.

Payments

All charges are set out in the quotation, booking confirmation, or service agreement. Prices may be calculated by the hour, by room, by task, or as a fixed fee depending on the nature of the job. Unless otherwise agreed, payment is due on completion of the service or in advance for bookings that require prepayment. We may ask for a deposit to secure an appointment, especially for larger, recurring, or time-sensitive jobs.

Where payment is due after completion, you must pay promptly using the method agreed at the time of booking. If payment is not received by the due date, we may charge reasonable late-payment costs and may suspend further services until the account is settled. Any bank charges, failed payment fees, or collection costs arising from your payment failure may be passed on to you where permitted by law.

Discounts, promotional rates, or special offers are provided at our discretion and may be withdrawn or amended without notice where not already committed in a confirmed booking. Unless stated otherwise, all quoted prices are exclusive of any unusual additional work, parking charges, congestion-related costs, or waiting time caused by delays outside our control. Where applicable, any adjustments will be explained before additional charges are incurred.

Cancellations and Rescheduling

You may cancel or reschedule a booking by giving reasonable notice. If you cancel within the period stated in the booking confirmation, no fee may apply; however, if you cancel late or fail to provide access, a cancellation charge may be applied to cover reserved time, staffing, and preparation costs. The exact notice period and charge level may vary depending on the service type and the size of the booking.

If we need to cancel or rearrange an appointment due to staff illness, safety concerns, severe weather, vehicle problems, or other unavoidable circumstances, we will seek to notify you as soon as reasonably practicable and offer an alternative date. We will not usually be liable for indirect losses arising from a cancellation or rescheduling where the reason is outside our reasonable control.

If the premises are not available, the access details are incorrect, or the customer is absent when attendance is required, this may be treated as a late cancellation or wasted visit. In such cases, we may charge a fee reflecting the time and cost incurred. Repeated failed access or repeated short-notice changes may also affect our willingness to accept future bookings from the same customer.

Liability and Service Limitations

We will not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud, or any other matter that cannot lawfully be excluded under UK law. Subject to that, our liability is limited to losses that are a foreseeable result of our breach and are directly caused by our actions or failure to act.

We are not responsible for pre-existing damage, wear and tear, hidden defects, faulty fixtures, unstable fittings, or items that deteriorate due to age or poor condition. Certain materials, including delicate stone, untreated wood, silk, antique items, specialist coatings, and electronics, may require specialist handling. Unless you inform us in writing and we agree to the risk, we may refuse to clean such items or may clean them only at your request and at your risk.

Our cleaning teams may move light furniture or household items where reasonably necessary to complete the job, but we are not obliged to move heavy, fixed, or potentially unsafe items. If you request work near electrical equipment, sensitive materials, or valuable possessions, you are responsible for ensuring that appropriate precautions are taken. We are not liable for loss or damage caused by your failure to remove, secure, or declare vulnerable items.

Complaints, Claims, and Remedies

If you believe a service has not been delivered with reasonable care and skill, you should notify us within a reasonable time after completion and provide details of the concern. Where appropriate, we may inspect the issue, request photographs, offer a return visit, or propose another reasonable remedy. Any request for a remedy should relate to the specific service booked and should allow us a fair opportunity to review the matter.

We may decline a claim where the issue results from inaccurate information supplied by you, lack of access, unsuitable conditions, or circumstances outside our control. Likewise, we will not accept responsibility for outcomes that are inherently limited by the nature of the work, such as permanent staining or damage caused by previous misuse of a surface. A complaint does not give rise to any automatic entitlement to compensation unless a legal basis exists.

Nothing in these terms affects your statutory rights as a consumer where services are purchased by an individual acting outside a business capacity. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. Any waiver of a right must be made in writing and will apply only to the specific instance stated.

Waste Regulations and Disposal

When cleaning work involves waste removal, we and you must comply with applicable UK waste laws and safety requirements. Standard cleaning waste, such as dust, packaging, disposable cloths, and general non-hazardous refuse generated during the service, may be collected and disposed of in a responsible manner where this is included in the booked service. However, we do not act as a licensed waste carrier unless expressly stated in writing.

Hazardous waste, clinical waste, sharp objects, chemical containers, asbestos, needles, batteries, paint, solvents, and other controlled materials must not be left for ordinary disposal unless a lawful and specifically agreed arrangement is in place. If such items are discovered, we may stop work and ask that they be handled through the appropriate specialist disposal route. You are responsible for notifying us in advance about any waste that may require special treatment, separation, or disposal under environmental rules.

You must ensure that any waste removal requested as part of the service is lawful, proportionate, and consistent with building rules, tenancy obligations, and local disposal requirements. We may refuse to remove waste that appears unsafe, excessive, suspicious, or likely to breach waste transfer or environmental regulations. Where we do remove approved waste, ownership of that waste passes in accordance with the agreed service only to the extent permitted by law.

Data, Subcontracting, and Changes to Terms

We may keep records relating to bookings, invoices, job notes, access instructions, and service outcomes for operational, accounting, and legal purposes. We will handle personal information in accordance with applicable data protection law. Where it is necessary to use subcontractors or additional staff to complete a booking, we may do so provided that suitable standards of competence and care are maintained.

We may update these Terms and Conditions from time to time to reflect operational changes, legal requirements, or improvements in service structure. The version in force at the time your booking is accepted will normally apply to that booking, unless a later change is required by law. Continued use of the service after an update may be treated as acceptance of the revised terms for future bookings.

These terms are intended to provide a fair framework for customers using SE1 cleaning services while allowing us to operate safely and efficiently. If any wording is unclear, the interpretation that best reflects the ordinary meaning of the text and the overall purpose of the agreement will apply, subject always to mandatory legal rights and obligations.

Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute unless mandatory consumer law provides otherwise. By booking a service, you agree that the agreement is formed and performed under this legal framework.